Shipping


SHIPPING

Free shipping for all orders!

ORDER PROCESSING

All orders will be processed within 12-24 hours and shipped via Express Post.

Please take care when filling in your details, as we are unable to change a delivery address once an order has been shipped.

See shipping times and details for all destinations below.  

 

AUSTRALIAN ORDERS

Australian orders are sent with Australia Post Express. This service typically delivers next day for main cities in NSW, VIC, QLD and ACT, however please note it can take up to 2 business days, particularly for rural areas. Delivery is typically 2-3 business days for TAS, WA and NT.

To check if the delivery timeframe for your post code, please click here: http://auspost.com.au/parcels-mail/delivery-areas.html.

Australia Post have announced some delays and have temporarily suspended the next day delivery guarantee.  Express Post is still in operation, however, parcels may not be delivered next business day every time.  Please refer to Australia Post for delivery updates:  https://auspost.com.au/about-us/news-media/important-updates/coronavirus


NEW ZEALAND ORDERS

Orders will be shipped via UPS Express with a delivery timeline of 1-3 business days.

However please note, if any items are out of stock we can require an additional 3-5 days to transfer stock from our Sydney studio.

 

UNITED KINGDOM & EUROPE ORDERS

UK and European orders are sent from our Australia Studio via UPS Express. Delivery is typically 1-3 business days within the UK, however it can be up to 5 days depending on your location. Shipping for other European countries is noted between 2-5 days. To find out more information about your location please click here: https://wwwapps.ups.com/ctc/request?loc=en_AU

Due to COVID-19 there may be come delivery delays. Please refer to UPS for updates: https://www.ups.com/au/en/about/news/important-updates.page

 


UNITED STATES ORDERS  

Orders to the United States are sent via UPS Express and are delivered within 1-3 business days (depending on location).  

Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.


OTHER INTERNATIONAL ORDERS

International orders are sent via Australia Post International Standard with signature required and are typically received within 5-14 business days (depending on location).  UPS Express is a secondary shipping option, at a higher cost and delivery timeframe of 1-4 business days.

Please note: we do not cover the return postage cost, customs charges, govt taxes and duties for international orders.

 

MISSED DELIVERY

Please note: in the event that no one is home or delivery cannot be made, the delivery will be taken to the nearest post shop. The delivery service will leave a missed delivery card, which will provide the details of the nearest depot where the delivery is located. Unfortunately due to security and postal service policies, we are unable to arrange for re-delivery or pickup while the delivery is at this location. Pick-up is the responsibility of the customer and legally the person listed on the address is the only person who can pick-up the delivery. If pick-up is not possible, the delivery will be returned to us and at that stage we can either resend to you, or we can offer a refund or credit (depending on what you prefer).

 

STORE ORDERS

Wholesale store orders typically require 5-10 days to process, due to the larger order size.